Forbidden Access Error Message / Can’t View Or Access Website
If you go to your website and instead of seeing the website you see a message that says Forbidden Access, it’s likely that the security plugin installed on your website has blocked your IP Address. Here’s an example of what the message may look like: A of the most common reason this occurs is…
Read MoreI think my website was hacked! Now what?
When a website gets hacked sometimes the damage is obvious such as content / ads that weren’t added by the website admin displaying on the site OR the site may be down completely. Other times when a site gets hacked the damage isn’t visible on the front end of the website. So if you think…
Read MoreHow to generate a sitemap
If you want to know how big a website is, you’ll need to generate a sitemap. A sitemap is a list of valid URLs in a website, this could include pages, posts, pdf’s, categories, etc… There are many free online sitemap generators, the one we recommend is the XML Sitemap Generator… when you generate your…
Read MoreAbout Custom Google Maps
There are a few ways to create an interactive map (with location pins) on a website. A low cost way to do this is with Google My Maps. This is a feature from Google that allows anyone to build a map on Google’s website with location pins and then embed that map on a website.…
Read MoreWebsite hosting issues / website down due to server error
If you are seeing a 500 Internal Server Error or Error connecting to database this means that the server that hosts your website is experiencing an issue. Typically these type of errors resolve themselves within 30 minutes or less. If the error does not resolve itself and the website is not hosted on one of…
Read MoreEmail issues (when NOT hosting with us)
If you are not hosting with us (you are not paying us for web hosting, you are paying another company for that service) and you are experiencing email problems please contact your web hosting company. If we are not hosting your website, we cannot help you with any email problems (which are server related).
Read MoreMy client is not receiving form submissions into their inbox
There is no 100% accurate way to always deliver all emails to all inboxes. Different email clients, different spam filters, different virus protection and different devices all play a part in emails being delivered properly and all of those things are out of our control. However there are things that can be done to increase…
Read MoreCan you provide original Photoshop files?
Yes, we can provide you any Photoshop artwork that we create for your client in .PSD format (photoshop’s native file format). Just email us at any time to request any artwork files that you would like
Read MoreWhat is White Labeled: Will my client know that Department727 made their website?
No they will not. We have no contact with your client whatsoever. All emails are sent directly to you (never to the client) and we do not put any references/links to us on any website we create for your clients. We are your behind-the-scenes web design team.
Read MoreCan you edit Drupal, HTML or Joomla websites?
No. We focus exclusively on WordPress websites.
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