Knowlege Base Results

Your results are below, click an item below to expand it and see the answer.  You can either search again OR go back.

+ I think my website was hacked! Now what?

When a website gets hacked sometimes the damage is obvious such as content / ads that weren’t added by the website admin displaying on the site OR the site may be down completely.  Other times when a site gets hacked the damage isn’t visible on the front end of the website.

So if you think your website may have been hacked, the first step is to determine if it has actually been hacked.  This can quickly and easily be done by running the website through a malware scanner.

Here are links to free malware scanners:

https://sitecheck.sucuri.net/
https://www.siteguarding.com/en/sitecheck

Simply enter the url of your website into the box provided and click on scan.  Within a few minutes you’ll see the results of the scan and will be able to determine whether or not your website has been hacked.

Malware Removal Services

If you website has indeed been hacked, you’ll need to hire a company that specializes in malware removal.  Here are two options that we recommend to get the website cleaned and restored as quickly as possible.

Option 1: SiteGuarding

To get the restoration process started, click this link https://www.siteguarding.com/en/services/malware-removal-service and scroll down the page until you see the Malware Removal Service & Code Analyze form.

You can either sign up for the Malware Removal Only service which is $49.95* or The High Priority Malware Removal service for $109.95*.

The difference between the two is that the Malware Removal takes up to 24 hours for the site to be cleaned and the High Priority cleans the site within 3 hours and if the site is blacklisted it submits removal requests anywhere the site is blacklisted.

*The above prices reflects what the company was charging as of 1/6/19.

IMPORTANT: In order to submit the malware removal form, you will need to enter the FTP credentials for your website.

Option 2: Sucuri

Sucuri is another good option to use for Malware removal https://sucuri.net/website-security-platform/malware-removal.  Starting at $199.99* for the year, it is pricier than the other company, however, the price includes website monitoring and malware removal for one year.  Whereas the other company only provides 14 days of website monitoring.

*The above prices reflect what the company was charging as of 1/6/19.